FAQ

When will my order be dispatched?

All orders placed before 2PM on business days are usually dispatched the same day.

Express shipping: 1-3 business days --- Standard Shipping: 3-8 business days.

Will I receive tracking information?

Yes - all orders come with tracking information so you can follow your parcel every step of the way.

What if my parcel is delayed?

While most orders arrive within estimated timeframe, occasionally do occur with postal network. If your parcel appears delayed, please contact us and we'll do our best to assist.

Can I change my shipping address after ordering?

If your order has not yet been packed or dispatched, please contact us as soon as possible and we'll do our best to update your details..

What if my items arrives faulty?

If your item arrives faulty or damaged, please contact within 48 hours of delivery with clear photos of the issue for assessment.